The NERC CIP audit was flawless, we got a perfect report with only two minor suggestions. We had our audit exiting meeting and the audit team was very pleased with our records. We greatly appreciate your help and support, thank you very much! We will be calling you in a few months for help with the next audit.
Kendall R. - NERC Customer
We would like to take this opportunity to thank all of you for your efforts during Hurricane Sandy. Keeping the units manned through the storm and after with the communications to the control room out has been instrumental in the success of the SCPP's through the storm and the system restoration after the storm.
The award of the Carolina Star Award by the state is a wonderful tribute to the great work that you and the ROVA personnel do each and every day.
Richard K. - Westmoreland North Carolina Power
NAES Turbine Services team performed flawlessly in response to a recent unplanned hot gas path outage. The team was able to mobilize faster than the competition and completed all work two days ahead of schedule resulting in four more days of market availability, which did not go unnoticed by the plant owner. We were extremely pleased when the unit restarted on first attempt with no leaks, no issues, ahead of schedule and under budget. Before we first contracted with this turbine team, we interviewed a number of their previous clients and received emphatically positive comments. After the team performed the first hot gas path inspection, we confirmed why they received such great references.
Bob B. - Faribault Energy Park
NAES was able to provide craft supervision on our latest G2 valve overhaul. As per the customer request, NAES used all local millwrights and got along great with the craft. Safety was stressed and the job was completed accident and near miss free. The supervisors performed the required valve checks and all additional checks that were asked of them. NAES did a good job at a reasonable rate.
Benjamin K. - Kansas City Power & Light
We have utilized NAES for a variety of projects from maintenance support to construction projects. We have found them to be very competitive, thorough and highly professional. NAES comes with my highest recommendations.
Project Manager - Energy NorthWest
TransAlta in Centralia has worked with NAES for a number of years and found their work to be better than satisfactory. We have used the NAES team to provide “lead abatement” services and scaffolding construction services. Besides these two primarily used services, NAES had done sheet metal and small plumbing projects for us. NAES’s supervisory staff and crew are very good to work with and they follow our established safety practices, as well as doing a superb job in tracking the costs and hours and providing weekly reporting. They are very good in responding on a short notice—if and when it happens.
NAES has provided maintenance and construction assistance to the Cowlitz Falls Hydro Plant since 2006. Our project has had some unique problems which required initiative solutions. NAES has provided the expertise and experience to tackle emergency repairs. One such project included the modification of a sluiceway bulkhead gate into a roller-type to be able to close under flow conditions. NAES as part of team helped to the successful closure of the plant’s sluiceway. NAES has assisted in the replacement of a worn turbine shaft packing sleeve. This work required precise in-place machining and special heat-treated welding. NAES has provided a cost-effective way of completing uncommon repairs that plant personnel have not experienced during normal operation. Due to the excellent quality of work, Cowlitz Falls has continued to the use of NAES for maintenance services. We plan on lifting and repairing the turbine operating ring to replace the bottom were pad with NAES again providing the labor and the expertise to complete the work. NAES takes a collaborative approach in completing the work task at hand and always been a pleasure to work with.
Steve G. - Lewis County PUD, Cowlitz Falls Hydroelectric Project
NAC International has been working with NAES Power Contractors since the fall of 2000 to construct spent nuclear fuel concrete storage casks. Over 250 units have been constructed to date. They have consistently met all expectations for quality, budget management, schedule performance, and responsiveness. The personnel can be counted on for their high integrity and straightforward communication.
Ken H. - NAC International
Performing a scheduled outage 2 weeks before Christmas is difficult enough with keeping everyone focused on the task at hand. While performing a closing key inspection on the compressor, we found significant damage to our compressor blades and diaphragms. One phone call to NAES Turbine Services Division for technical assistance/oversight brought a response onsite within 24 hours. This was instrumental in helping the plant get throught the forced outage with as little impact and delay as possible through the holiday and new year. This was a very positive experience using NAES support on very short notice and during a difficult time of year.
Todd K. - LSP-Whitewater
NAES Technical Support Services was pivotal in developing my company's NERC compliance program. The NAES approach to establishing a procedure for a given standard is well thought out and easy to follow. NAES support personnel are easily accessible and eager to help with technical issues. My employer also used NAES services in preparation for a recent NPCC audit and I attribute our success to their support, expertise and experience.
NERC Services Customer
I found NAES very helpful when setting up the program, especially as I am not an operations type person who knew what half of it meant.
NERC Services Customer
Fitch also attributes the stronger 2011 performance to the first full year that the new operator, NAES Corporation, oversaw the plant.
Fitch Ratings, via the Wall Street Journal on Indiantown Cogeneration
The Yelm turbine overhaul on unit 1 and 3 corrected many long standing issues on these 1930 and 1950s vintage units. The units were nearing end of life mechanically and were due some very extensive work. NAES started from the ground up and reverse engineered many components along the way, NAES even had to compensate for building shifts while adding high-lift systems and redesigning the lube oil system on unit 1. NAES coordinated with dozens of vendors and suppliers and was able to find a solution to every challenge that came up. Upon the return of unit 3, the efficiency and capacity gains were immediately used to minimize lost generation during the completion of unit 1. Both units are running very well today and I kid you not when I say it was a complete mechanical rebuild, even the bolts were replaced inside these 2 units. Thanks for a job well done, safe and on budget.
Jay P. - City of Centralia
NWE is most proud to have NAES as the plant operator at the Dave Gates Generating Station. NWE has high expectations regarding safety, environmental compliance, and plant performance. NAES on-site personnel, with the help of the NAES Corporate staff, are making history with this vitally important regulating facility.
The direction and organization provided by NAES are a key reason we can count on our generation assets being available when we need them. It’s great knowing that our operation is running smoothly and is managed well. NAES staff and support are key in our ability to provide reliable and affordable energy to our customers.
I want to express to you, that as a plant owner, we appreciate the attention, effort, diligence, and professionalism shown at the plant toward this very important audit.
We received the final NERC audit report, which confirmed that we were in full compliance with all the applicable NERC requirements. We would like to thank NAES for its efforts in establishing our NERC compliance program.
Based on your outstanding performance record at our facility, I recommend without any hesitation your firm to other developers and owners of power generation facilities.
We are grateful for the efforts of your company in completing a relatively flawless start up of operations.
NAES focus on plant safety, environmental compliance and superior results have contributed to the outstanding performance we experienced this past year. NAES continues to perform its work in a highly professional and competent manner, taking a proactive approach to each task to ensure our needs are met. I appreciate the professional relationship we have with your company and your employees.
NAES developed operational support programs and manuals including Operations, Safety, Maintenance, Training, and Chemistry. In each case, the information provided was accurate, comprehensive and effectively supported plant operations.
NAES was contracted to provide a wide range of technical services (including training and development of operations, maintenance, safety and environmental control procedures) and continuing O&M support specifically tailored to our requirements. NAES demonstrated consistently superior knowledge, responsiveness and professionalism that directly contributed to the project's success.
O&M Support Client